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We are searching for a Call Center Manager for a growing client in Columbus, OH! This role is responsible for the daily operations of a Columbus-based call center that supports customers nationwide. The primary focus of this role is on continual improvement and ensuring timely, accurate, friendly, communication to customers. Ability to analyze and improve call center performance by reviewing call data is necessary. Must be an expert in managing changing priorities, conflict resolution and empowering employees to create successful resolutions.
Culture is also very important to our client! This person must be an upbeat individual that can create a cohesive environment between the call center and other departments, embraces change and can champion strategies among direct reports to effectively communicate those changes to customers.
Experience and Education:
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We are looking for a Senior Director of Operations for a client headquartered in Columbus! This position requires a passionate self-starter and leader. Responsible for day-to-day management of the organization, but also needs to be able to think strategically about how to help the organization grow and improve. Experience managing an operations based in India is preferred. Needs to be a catalyst for developing positive changes in company culture, as demonstrated by the leadership of the CEO!
Our client is open to individuals from a variety of industries, but the ideal candidate will need to be analytical and able to review technical detail. Candidates should have 5+ years of management experience. A degree in finance, accounting or business is preferred; MBA is ideal. Exposure and/or certification in Six Sigma is a plus.
Are you a good match for this job? Send me an email to tell me why and be sure to attach a resume!
Hi! I'm Jessica. I believe that recruiting (when done correctly) is about creativity, minimizing limitations and applying new methods to make the whole hiring & job search process a little more efficient for everyone. In this blog, I will focus on recruiting and how HR, jobseekers and recruiters can make the hiring process a little smoother – and maybe a little more fun!
