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RECENTLY FILLED: Part-Time Call Center Assistant – Dallas, TX

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This role is at the Dallas office of a large insurance company headquartered in New York.

Two shifts available. Great pay, part-time benefits offered.

Must have outstanding customer service experience.

Connect with me on LinkedIn or DM me via Twitter for email address to submit a resume.

More info to come!

RECENTLY FILLED: Call Center Manager

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We are searching for a Call Center Manager for a growing client in Columbus, OH! This role is responsible for the daily operations of a Columbus-based call center that supports customers nationwide. The primary focus of this role is on continual improvement and ensuring timely, accurate, friendly, communication to customers. Ability to analyze and improve call center performance by reviewing call data is necessary. Must be an expert in managing changing priorities, conflict resolution and empowering employees to create successful resolutions.

Culture is also very important to our client! This person must be an upbeat individual that can create a cohesive environment between the call center and other departments, embraces change and can champion strategies among direct reports to effectively communicate those changes to customers.

Experience and Education:

  • 5+ years of call center operations management experience; 5+ years management experience of 75-100 employees in a call center environment
  • Bachelor’s Degree; advanced degree is preferred
  • Demonstrated ability to accurately forecast call volume and adjust manpower needs appropriately

Are you a good match for this job? Send me an email to tell me why and be sure to attach a resume!

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